Our stay at the Hay-Adams was outstanding. We've experienced quite a few 5-star hotels around the world and this is now one of our Top 5 favorites.
Of course the location is hard to beat -- across the street from the White House and just 2 short blocks from a Metro station.
The decor is exceptionally lovely and tasteful. The bathroom and room amenities are delightful and the Frette linens are downright decadent. The turndown service is the most elaborate I've experienced, with nightly toiletry samples (Evian spray, foot cream, etc) on the pillow in addition to chocolates and Fiji bottled water. Our room had great noiseproofing -- we never heard our neighbors in a 5-night stay.
We asked the concierge for a restaurant recommendation one night and were very happy with the place he suggested, and pleased to get an instant reservation at a very full restaurant. The concierge also gave us friendly and very accurate directions on several occasions. (Yes, any concierge should be able to do this, but you'd be amazed how many don't manage it.) He even arranged a towncar for our return to Reagan/National airport, for which, to our surprise, we were not charged.
The Lafayette Room restaurant is elegant. The Off the Record bar is atmospheric and has outstanding service. (Unfortunately there doesn't appear to be a non-smoking section in the bar, though.)
Our only disappointment was with the food. I think it's fair to say the quality is "mixed." We ate one breakfast, one lunch and one dinner in the Lafayette Room. We also had two breakfasts and a dinner through room service, and a dinner in the bar. So I think we gave it a fair shake, and then some.
In general we thought the appetizers and desserts were excellent, but the entrees ranged from average to terrible. Avoid the halibut on the Lafayette's dinner menu -- it was nearly inedible, overcooked (actually charred) and served with distinctly undercooked diced "roasted root vegetables" that showed no sign of having been roasted. (I should have sent it back, and don't ask me why I didn't.) Also avoid the corned beef hash at breakfast. It seems to be straight out of a can, which is ridiculous at these prices! The eggs were perfectly cooked, however.
Service in the Lafayette room was equally mixed. One day at lunch we were woefully neglected (among other things, they poured one cup of coffee and that was the last we saw of them for 20+ minutes, until we got the manager to bring us our bill). Other times the service was as attentive as one could wish.
The bar offers tasty complimentary snacks. The Mediterranean plate available in the bar was excellent and a relative bargain at $19, since it included four nice-sized lamb chops as well as other delicious items. The Continental breakfast was quite nice, with fresh juice, good coffee/tea and decent pastries.
Overall, a fantastic hotel, but I'd recommend sticking with Continental breakfast and the bar food until they get a better chef.












